Returns & Exchanges

At Chase Up Market, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Package the Items

  Securely pack the products in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Warehouse

  Affix the provided shipping label or send the package to our central distribution center using a trackable courier service of your choice.

• 4.
  Inspection and Refund

  Once our quality control team inspects and approves the returned items, your refund or exchange will be processed within 5 to 7 business days.