Frequently Asked Questions
Everything you need to know about shopping with Chase Up Market
What are your standard delivery times?
We typically process orders within 24 hours. Delivery usually takes 2-4 business days for major cities and 5-7 business days for remote areas.
What payment methods do you accept?
We accept Cash on Delivery (COD), major credit and debit cards, and secure mobile wallet payments to ensure a convenient checkout experience.
What is your return and exchange policy?
You can return or exchange most items within 7 days of delivery, provided they are unused, in original packaging, and accompanied by the receipt.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email which you can use on our website to see real-time updates.
Are the products on your website authentic?
Yes, Chase Up Market guarantees 100% authentic products sourced directly from authorized distributors and reputable brands.
Do you offer international shipping?
Currently, we only ship within the country to ensure the fastest delivery times and best service quality for our local customers.